Appointments & Bookings

Bookings are essential and we strongly recommend the use of our online booking system. The online booking system will show you all available dates and times based on the treatments you’ve selected. You’ll be able to select a date and time that suits you.

All bookings are confirmed via email. 48~ hours before your appointment you will also receive a reminder SMS. If you do not respond to this SMS we will try to contact you. If we can not confirm you’ll be attending your appointment, it may be cancelled.

Some larger appointments may require a 50% deposit before being confirmed and secured.

Please take a moment to read our Terms & Conditions, especially those relating to ‘Appointments & Bookings’ and ‘Cancellations & No Shows’. This will clearly outline how we intend to keep things fair and reasonable for you, other clients, and us.


Arrival Time

We suggest you arrive at least 10 minutes prior to your appointment so that you can relax before your treatment start time. If you have not visited us before, you will need to complete a client consultation form.

Please Note: The times stated in confirmation emails and SMS are appointment ‘start times’, not arrival times.


Arriving Late

Please plan your time carefully. Your treatment will end on time in respect to the next scheduled appointment and to ensure our business continues to run smoothly.

Please ensure you arrive at least 10 minutes prior to your appointment start time to ensure you get the full time allocated to you.


Payment

Payment can be made in-store by Cash or Card for any and all treatments and products (no minimum amount required). American Express is also accepted.


Etiquette

In respect to other clients who may currently be in a treatment, we ask that you enter the studio quietly and turn off/silence your mobile phone.

If you are currently on a call, please remain outside until you’re finished. If you receive a call while within the studio and wish to answer it, please take it outside.


Health & Hygiene

We take this ‘very’ seriously. Please read our Health & Hygiene page for more information.